Product News from Dentally
Australia
Product Updates

Goodbye to clunky claims, hello to seamless family claiming

Fran avatar
Shared by Fran • February 10, 2026

No more navigating between family members or sending claims off one by one while the family waits in front of you! Family claiming is faster and easier for both you AND your patients.

You can now send a single electronic submission for an entire family, even if treatments were completed by different practitioners. Plus, if one claim fails, it won't hold up the entire submission!

💡 Top tip: Make sure all family members are linked first, to benefit from family accounts and claiming.

  • Select all the invoices you wish to claim for, across the whole family.
  • Fill in any missing details, and submit!
  • You’ll see each claim’s progress live, with an improved design that’s smoother and more modern.
  • It’s easy to fix errors without impacting the rest of the family’s claims. If one claim needs attention, easily identify and resolve it, while the unaffected claims proceed as normal - reducing delays and keeping departures running smoothly.

This new feature goes hand-in-hand with family accounts, so you'll have a clear, all-in-one view of the whole family’s finances and claims, and you can take combined actions in just a few clicks.

Family claiming transforms clunky, outdated admin into a single smooth workflow – reducing delays and making claims faster for both you and your patients.

💡 If you can't see this feature yet, you will soon!