Product News from Dentally
Your new Changelog is live - find out what's new this month, including an improved online estimate signing experience for patients, the latest Dentally Vision updates and more!
A smoother and easier experience for patients when they sign complex treatment estimates – with more financial clarity and a better layout, so patients can easily understand their estimates.
Check out our newest updates to Dentally Vision, including improved auditing and a new AI findings toggle on your FMX view.
Simply enable and set up your VAT details from the settings - from there, any time the treatment is charged, the amount of inclusive VAT will be shown on the invoice.
Remember you can read the full Changelog here, and you can always reach out to Ellie (our AI support agent) and the Support team with any questions or queries via Support Chat in Dentally 🦷
Plus, explore the Dentally Community to ask questions and share your experience with other Dentally users!
To better serve our Australian customers, Dentally is upgrading its infrastructure. On 21 July 2025, we will migrate all Dentally AU users from our UK-based servers to a new dedicated environment hosted in Sydney 🎉 This change provides the same reliable, secure platform - built specifically for Australian practices like yours!
Upgrade to our servers - all practice data will be hosted within Australia, fully compliant to all regional regulatory requirements.
Improved performance – enjoy fast load times and seamless everyday use, now powered by local Australian servers.
Complete security and reliability – maintained through a robust, locally managed infrastructure tailored for Australian users.
To ensure a smooth transition, please complete the following before 21 July 2025:
✅ Update any saved bookmarks to the new app login page: app.apac.dentally.com - We will let you know when you can start using the new URL! If you switch to the new one now you may loose access to features like Dentally Vision so be sure to only switch AFTER we have notified you.
✅ Update all API integrations, including Zapier, to use the new endpoint: api.apac.dentally.com
✅ If you have firewall rules, review and update them to allow access to the new domains listed above – contact IT support for help with this.
✅Ensure you are using the new Concierge app instead of the iPad app.
✅ If you use the Dentally Portal Admin Dashboard, update any saved URLs
👉 Download your full migration checklist here.
From 21 July 2025, you MUST be using the new URLs to access Dentally.
🚀 URL to use when logging into Dentally - app.apac.dentally.com
🚀 URL to use when accessing Dentally API - api.apac.dentally.com
🚀 URL to use for Dentally Portal - portal.apac.dentally.com
📝Please Note: Patient-facing portal links will remain unchanged.
There will be a brief period of downtime as we complete the migration. This will be done out of time zone to ensure minimal impact on your working hours. After this, users accessing the old URLs will either:
🚨 Important: If your URLs, integrations, or firewalls aren’t updated in time, you may experience issues accessing Dentally.
Our support team is here to assist you throughout the transition.
📬 Contact Support: Whether you need technical guidance or just want to double-check your setup, we’ve got your back. Send us a message today or you can get in touch with us via email on hello@henryscheinone.com.
We appreciate your support as we make this exciting upgrade for our Australian practices.
We’ve made things a little easier for you! From now on, you can get support for EXAMINE Pro directly through the Dentally support chat — no need to contact SOE separately.
Have a question about using EXAMINE Pro?
🧠 Search our help centre for answers.
💬 Start a chat with Ellie Bot and our Support team.
Whether you’re troubleshooting a display issue, looking for a how-to, or just unsure where to click — our support team have got you covered.
🕗 Our weekday support hours are now 8:00–18:00 - giving you earlier access in the morning and extra time at the end of the day to get the help you need as quickly as possible.
This change is all part of our goal here at Dentally to provide a smoother, top-class support experience for your team.
Whether you’ve got a quick question before the first patient or need support before closing up, our team is here to help. Just start a support chat in Dentally and send us a message — we’re here when you need us 🤝
Your new Changelog is live - find out what's new this month, including the latest Dentally Vision updates, improved clock format in AU/CA, added NHS UK patient search and more!
The latest Dentally Vision updates have been released, which include improved custom code workflows!
We’ve added a new menu at the top of treatment plans, so you can easily rename them, along with other actions such as reordering and cloning.
NHS practices in Scotland, your patients can now quickly and easily complete their GP17 forms on a tablet!
If you’re an NHS user, you can now search by NHS number! Type a % symbol, followed by the patient's NHS number - eg. %12345678.
Patients in Australia and Canada will now see online appointments listed in 12h format rather than 24h format when booking – making it more familiar and intuitive for users in those regions.
Remember you can read the full Changelog here, and you can always reach out to Ellie (our AI support agent) and the Support team with any questions or queries via Support Chat in Dentally 🦷
Plus, explore the Dentally Community to ask questions and share your experience with other Dentally users!
No more complicated workflows or fiddly paperwork - for NHS Scotland practices, your patients can quickly and easily complete their GP17 forms on a tablet before and after their appointments, saving them time and reducing your workload.
You just need Dentally Portal's Concierge!
If you're already a Concierge user - then you're ready to go! No further action is needed - any eligible patients will see the GP17 task when they log into Concierge in your practice, and can complete their forms digitally.
Haven't tried Concierge yet? It's easy to get started - you'll just need to complete a couple of steps so your patients can sign GP17 forms digitally.
💡 Top tip: If a patient meets the NHS Scotland criteria and a GP17 form is required, you'll be prompted in the visit panel.
Once you're set up, patients can quickly complete Parts 1 and 2 of their form on a tablet device (read our detailed guide here on how this will look for the patient). Once they've completed one or both parts of the GP17 form, you will be able to view them in the patient's record, in the NHS tab (under 'Exemptions').
A smooth, streamlined workflow for both you and your patients!
If you're new to using Concierge, explore our dedicated help section to start using this tool to sign GP17s and more.
Your new Changelog is live - find out what's new this month, including improved arrivals/departures and condensed mixed dentition!
We have added the ability to view mixed dentition on a condensed view in the chart - making it easier and quicker to chart child patients. This tool works in combination with other charting preferences such as condensed charting, root view and predictive dentition.
Introducing the new visit panel – a better way to view today’s appointments, check patients in and complete actions. Transform your reception workflows, save time and prioritise your patients’ experience.
Remember you can read the full Changelog here, and you can always reach out to Ellie Bot and our team with any questions or queries via the support chat in Dentally 🦷
Plus, explore the Dentally Community to ask questions and share your experience with other Dentally users!
Introducing the new visit panel – a better way to view today’s appointments, check patients in and complete actions. Transform your reception workflows, save time and prioritise your patients’ experience.
Are you used to jumping from page to page when a patient arrives, so you can check them in, view their appointment details and ensure they complete their forms? Now it’s all in one place, giving you a single effortless workflow for every patient.
At a glance you can:
All from a single window, that’s accessible anywhere in Dentally!
Plus, the visit panel integrates seamlessly with Dentally Portal’s Concierge – make use of both tools to enhance your reception workflows and provide your patients with a smoother and more effortless arrival/departure experience.
Quicker for you, smoother for the patient - save time and never miss a task.
We want this new feature to make your life easier – got feedback for us on how we can make it even better? Use the ‘Share feedback’ button at the bottom of the panel to share your thoughts! Or join the conversation in the Community 👉
Let’s dive into the upcoming NHS changes effective from April 2025, and how they may affect you.
NHS England sites will see an NHS Fee Uplift effective from April 1st 2025. As always, Dentally will handle updates automatically, so there is no action required on your part. You will automatically see the new fees appear on courses of treatment started on or after April 1st.
View the latest NHS fees and what is included in each band for 25/26 here.
From 6th April 2025, the Tax Credit exemption for NHS dental treatment will no longer be valid for NHS practices across England, Wales and Scotland. Please note:
Dentally will reflect this change automatically after 5th April 2025. For more information head over to the NHS website.
The Welsh Government has introduced new patient referral methods through the Dental Access Portal (DAP). This update will affect three types of patients:
Going forward you will see an option on the Welsh NHS claim submission screen to select if the patient is either a 'DAP New Patient' or 'Referred for Urgent treatment'.
To submit a claim for a ‘Referred Urgent Patient FTA’ you will be required to open a new course of treatment and chart a specific treatment code (9187 - Referred Urgent Patient - Did not attend).
This allows you to submit a claim where no completed treatment has been charted. Read more about how these updates will work in Dentally over on our Help Centre or head over to the NHS website for further information.
Your new Changelog is live - find out what's new this month, including updates to Dentally Portal and clinical workflows!
Predictive dentition automatically charts a new patient’s expected dental state based on their age, giving you a head start for diagnostic base charting and treatment planning. This feature is being rolled out across all practices – so if you can’t see it yet, you will do soon!
We’ve made it easier to create new recall workflows, as well as allowing you to add more criteria to a single workflow, so you don’t need to create as many.
Remember you can read the full Changelog here, and you can always reach out to Ellie Bot and our team with any questions or queries via the support chat in Dentally 🦷
Plus, explore the Dentally Community to ask questions and share your experience with other Dentally users!