Product News from Dentally
We are enhancing the way that medical history links are presented to patients in Dentally. These changes will take effect by the end of September 2023.
The redesign adds further security for patients when accessing sensitive information online whilst offering a more simplified, user-friendly experience. Here’s what you can expect from this change...
Identity Confirmation
We understand the importance of safeguarding patient data, and we want to make this as easy for you as possible. To enter or update their medical history data, patients must first confirm their identity by entering their date of birth. This step ensures that only authorised, authenticated individuals can access and modify their medical records.
One-Question-at-a-Time Format
We have also revamped the user interface for filling out medical history forms through both Medical Links in Dentally and directly through Dentally Portal. The new form now utilises a one-question-at-a-time format, aligning with best practice design guidelines to ensure a simple and more user-friendly interface for the patient (and a little less overwhelming!)
This approach has been designed following detailed testing of various layouts. In our research, we found that the one-question-at-a-time format significantly boosts completion rates, with an impressive 95% of patients successfully submitting their medical histories. This saves you time and reduces errors, so you can trust the accuracy of your patient's medical information.
We will continue to undertake optimisation tests and will make refinements as we see more patients use the new interface.
For any questions regarding these changes, please do not hesitate to contact Ellie and our dedicated support team via Live Chat in Dentally.