Dentally Portal has a new home! 🏠🔗

Your Dentally Portal links will now start with ‘yourpracticename.portal.dental’ - making it easier for patients to recognise and trust them. This shouldn’t impact your daily workflow, but action is needed from you to ensure your patients can keep accessing your links! 🔗

What does this mean for you?

👉 All your Portal links now start with ‘yourpracticename.portal.dental’

• While they used to start with ‘yourpracticename.dentr.net’ - which could be unfamiliar or confusing for your patients - now they’ve been updated to show a clear recognisable link to your portal. You can find your new URL in your Portal admin dashboard.

👉 We've set up temporary redirects to help you

• All existing Portal URLs will automatically redirect for now, so if a patient uses an old link, they’ll still be taken to the correct page without interruption.

👉 You’ll need to update your URLs as soon as possible

• Once the redirects expire, the links will no longer work. You need to identify everywhere you’ve linked to your online portal – such as your website, email templates and even physical signs in your practice. Ensure you update these to the new ‘yourpracticename.portal.dental’ URL within the next few months.

How does this help you?

With the updated URL format, patients can easily identify legitimate links, trust that they’re not spam, and click with confidence, allowing you to provide a more reliable and reassuring experience.

The redirects will be in place for at least 12 months, giving you time to find and update all your Portal links - but make the updates as soon as you can to ensure patients have a smooth experience.

Need help with making these changes? Get in touch with our team via Support Chat and we’ll talk you through the process 💬