Your monthly product round-up is live – including updates to charting and reports, and Dentally Vision’s latest release!

Here are some highlights! 💫

⭐ Dentally Vision v120 is here! 🩻

Improvements to Dentally Vision and Dentally Vision AI include filtering your AI findings by detection confidence level, speeding up your image capture with the auto-proceed function and much more!

⭐ Improved clinical workflows 🦷

We’ve made a number of clinical workflows smoother, including stricter locking on clinical notes, clinical history filtering, and easier bulk completion of treatment plans.

Remember you can read the full round-up here, and you can always reach out to Ellie (our AI support agent) and the Support team with any questions or queries via Support Chat in Dentally 🦷

Plus, you can ask questions and share your experience with other users in our Dentally Community!

We’re excited to announce the launch of Dentally Vision v120, packed with enhancements to give your team more control and clarity in your imaging workflows. Here's what’s new:

AI detection confidence slider for Dentally Vision AI

You can now control how certain Vision AI should be before it shows potential findings on your images. Set the slider to Low, Medium, or High - the higher the setting, the more confident the AI needs to be before displaying a result. Your selection will be remembered between exams.

📘 Learn more about the new confidence slider here.

Simplified procedure names

Clearer, consistent naming across all image types - terms like ‘Intraoral Full Mouth Images’ are now simply ‘Full Mouth Series’, making image types easier to recognise at a glance.

📄 Want the full details? Download the Dentally Vision 120 technical release notes (PDF)

We recommend updating your Acquisition Agent to unlock the full benefits of this release.

Managing invoices and payments needs to be as accurate and effortless as possible – unlock streamlined account management and brand new tools with your improved ‘Account’ tab.

You'll still find all the familiar functionality, now with greater visibility and accuracy – as well as powerful new tools including taking deposits and combined family payments!

All-new accounting tools

✅ Easily take and allocate deposits

Take them as part of a payment, identify them at a glance, and allocate or delete them in a few clicks.

✅ Take family payments in one go

View linked family members’ accounts in the same screen, and take payments for the whole family in a single transaction.

✅ Automatic calculation and allocation

If you select multiple invoices, we'll do the maths and allocate automatically, saving you time and reducing the chance of human error.

✅ Quickly allocate outstanding balance

No more digging through unallocated payments – identify and allocate them in an instant.

Same functions, smarter layout

You also won’t lose any of your existing functionality – it's all in a clearer, more intuitive format!

• Identify outstanding balances at a glance, speeding up the payment workflow for both you and the patient.
• No need to jump between payments and invoices, simply expand any invoice or payment to see associated transactions!
• Need to view different family members, a lengthy or complicated account history, or a certain type of invoice? Filter your view to see only what matters.

We’ve enhanced the ‘Account’ tab to ensure you can complete all the actions you need, as quickly and effortlessly as possible. Make the most of these new features, as well as new tools to come later in the year – start working smarter with the new account screen.

Please note: Users in Canada 🇨🇦 already have access to this new account screen, so you won't see any change from your normal workflows!

Your new Changelog is live - it's been a bumper month this June, with some big updates across recalls, accounts and more!

Here are some highlights! 💫

⭐ A new home for Dentally AU users! 🇦🇺

Australian users are moving to a new infrastructure on 21st July 2025, which will enable the same reliable, secure platform with faster speeds and increased security features. You'll need to complete some key steps ahead of this date 👇

⭐ Improved deposits and account management 💵

Take and manage deposits with ease, as well as taking family payments and other exciting features, with our improved account screen!

⭐ Understand your recall effectiveness 📅

Our new recall effectiveness dashboard helps you to see how well your recall strategy is performing, and identify actions to improve it.

Remember you can read the full Changelog here, and you can always reach out to Ellie (our AI support agent) and the Support team with any questions or queries via Support Chat in Dentally 🦷

Plus, you can ask questions and share your experience with other users in our Dentally Community!

Your new Changelog is live - find out what's new this month, including an improved online estimate signing experience for patients, the latest Dentally Vision updates and more!

Here are some highlights! 💫

⭐ Improved online estimate signing 📝

A smoother and easier experience for patients when they sign complex treatment estimates – with more financial clarity and a better layout, so patients can easily understand their estimates.

⭐ Dentally Vision v119 release 🩻

Check out our newest updates to Dentally Vision, including improved auditing and a new AI findings toggle on your FMX view.

⭐ VAT support for UK users 🇬🇧

Simply enable and set up your VAT details from the settings - from there, any time the treatment is charged, the amount of inclusive VAT will be shown on the invoice.

Remember you can read the full Changelog here, and you can always reach out to Ellie (our AI support agent) and the Support team with any questions or queries via Support Chat in Dentally 🦷

Plus, explore the Dentally Community to ask questions and share your experience with other Dentally users!

To better serve our Australian customers, Dentally is upgrading its infrastructure. On 21 July 2025, we will migrate all Dentally AU users from our UK-based servers to a new dedicated environment hosted in Sydney 🎉 This change provides the same reliable, secure platform - built specifically for Australian practices like yours!

Further benefits include:

Upgrade to our servers - all practice data will be hosted within Australia, fully compliant to all regional regulatory requirements.

Improved performance – enjoy fast load times and seamless everyday use, now powered by local Australian servers.

Complete security and reliability – maintained through a robust, locally managed infrastructure tailored for Australian users.

To ensure a smooth transition, please complete the following before 21 July 2025:

✅ Update any saved bookmarks to the new app login page: app.apac.dentally.com

✅ Update all API integrations, including Zapier, to use the new endpoint: api.apac.dentally.com

✅ If you have firewall rules, review and update them to allow access to the new domains listed above – contact IT support for help with this.
✅Ensure you are using the new Concierge app instead of the iPad app.

✅ If you use the Dentally Portal Admin Dashboard, update any saved URLs

✅Familiarise yourself with the updated Accounts screen.

👉 Download your full migration checklist here.

What to expect on 21 July:

From 21 July 2025, you MUST be using the new URLs to access Dentally.

🚀 URL to use when logging into Dentally - app.apac.dentally.com

🚀 URL to use when accessing Dentally API - api.apac.dentally.com

🚀 URL to use for Dentally Portal - portal.apac.dentally.com
​

📝Please Note: Patient-facing portal links will remain unchanged.

There will be a brief period of downtime as we complete the migration. This will be done out of time zone to ensure minimal impact on your working hours. After this, users accessing the old URLs will either:

• Receive a redirect to the correct site - or

• See an error message prompting them to log in at the new address.

🚨 Important: If your URLs, integrations, or firewalls aren’t updated in time, you may experience issues accessing Dentally.

Need help?

Our support team is here to assist you throughout the transition.

📬 Contact Support: Whether you need technical guidance or just want to double-check your setup, we’ve got your back. Send us a message today or you can get in touch with us via email on hello@henryscheinone.com.

We appreciate your support as we make this exciting upgrade for our Australian practices.
​

We’ve made things a little easier for you! From now on, you can get support for EXAMINE Pro directly through the Dentally support chat — no need to contact SOE separately.

Have a question about using EXAMINE Pro?
🧠 Search our help centre for answers.
💬 Start a chat with Ellie Bot and our Support team.

Whether you’re troubleshooting a display issue, looking for a how-to, or just unsure where to click — our support team have got you covered.

We’ve made a small but important change to better support you and your team when using Dentally.

🕗 Our weekday support hours are now 8:00–18:00 - giving you earlier access in the morning and extra time at the end of the day to get the help you need as quickly as possible.

This change is all part of our goal here at Dentally to provide a smoother, top-class support experience for your team.

Whether you’ve got a quick question before the first patient or need support before closing up, our team is here to help. Just start a support chat in Dentally and send us a message — we’re here when you need us 🤝

Your new Changelog is live - find out what's new this month, including the latest Dentally Vision updates, improved clock format in AU/CA, added NHS UK patient search and more!

Here are some highlights! 💫

⭐🌎 Dentally Vision v118 release 🌎

The latest Dentally Vision updates have been released, which include improved custom code workflows!

⭐🌎 Treatment plan renaming is now easier

We’ve added a new menu at the top of treatment plans, so you can easily rename them, along with other actions such as reordering and cloning.

⭐🏴󠁧󠁢󠁳󠁣󠁴󠁿 Digital GP17s now available for Scottish NHS practices!

NHS practices in Scotland, your patients can now quickly and easily complete their GP17 forms on a tablet!

⭐🇬🇧 NHS UK users can now search by NHS number

If you’re an NHS user, you can now search by NHS number! Type a % symbol, followed by the patient's NHS number - eg. %12345678.

⭐🇦🇺🇨🇦 12h format for online booking

Patients in Australia and Canada will now see online appointments listed in 12h format rather than 24h format when booking – making it more familiar and intuitive for users in those regions.

Remember you can read the full Changelog here, and you can always reach out to Ellie (our AI support agent) and the Support team with any questions or queries via Support Chat in Dentally 🦷

Plus, explore the Dentally Community to ask questions and share your experience with other Dentally users!

No more complicated workflows or fiddly paperwork - for NHS Scotland practices, your patients can quickly and easily complete their GP17 forms on a tablet before and after their appointments, saving them time and reducing your workload.

How can my patients complete GP17 forms digitally?

You just need Dentally Portal's Concierge!

If you're already a Concierge user - then you're ready to go! No further action is needed - any eligible patients will see the GP17 task when they log into Concierge in your practice, and can complete their forms digitally.

Haven't tried Concierge yet? It's easy to get started - you'll just need to complete a couple of steps so your patients can sign GP17 forms digitally.

• Check here to see if you're eligible to use Concierge for free, or whether you need to upgrade your Dentally package.
• Once it's turned on for your practice, go to the Dentally Portal admin dashboard and click on the 'Devices' section.
• Follow the steps to pair your tablet device.
• Then you're all set! Your patients are ready to start completing their GP17 forms on your tablet in the practice.

💡 Top tip: If a patient meets the NHS Scotland criteria and a GP17 form is required, you'll be prompted in the visit panel.

Once you're set up, patients can quickly complete Parts 1 and 2 of their form on a tablet device (read our detailed guide here on how this will look for the patient). Once they've completed one or both parts of the GP17 form, you will be able to view them in the patient's record, in the NHS tab (under 'Exemptions').

A smooth, streamlined workflow for both you and your patients!

If you're new to using Concierge, explore our dedicated help section to start using this tool to sign GP17s and more.