Product News from Dentally
🕗 Our weekday support hours are now 8:00–18:00 - giving you earlier access in the morning and extra time at the end of the day to get the help you need as quickly as possible.
This change is all part of our goal here at Dentally to provide a smoother, top-class support experience for your team.
Whether you’ve got a quick question before the first patient or need support before closing up, our team is here to help. Just start a support chat in Dentally and send us a message — we’re here when you need us 🤝
Your new Changelog is live - find out what's new this month, including the latest Dentally Vision updates, improved clock format in AU/CA, added NHS UK patient search and more!
The latest Dentally Vision updates have been released, which include improved custom code workflows!
We’ve added a new menu at the top of treatment plans, so you can easily rename them, along with other actions such as reordering and cloning.
NHS practices in Scotland, your patients can now quickly and easily complete their GP17 forms on a tablet!
If you’re an NHS user, you can now search by NHS number! Type a % symbol, followed by the patient's NHS number - eg. %12345678.
Patients in Australia and Canada will now see online appointments listed in 12h format rather than 24h format when booking – making it more familiar and intuitive for users in those regions.
Remember you can read the full Changelog here, and you can always reach out to Ellie (our AI support agent) and the Support team with any questions or queries via Support Chat in Dentally 🦷
Plus, explore the Dentally Community to ask questions and share your experience with other Dentally users!
No more complicated workflows or fiddly paperwork - for NHS Scotland practices, your patients can quickly and easily complete their GP17 forms on a tablet before and after their appointments, saving them time and reducing your workload.
You just need Dentally Portal's Concierge!
If you're already a Concierge user - then you're ready to go! No further action is needed - any eligible patients will see the GP17 task when they log into Concierge in your practice, and can complete their forms digitally.
Haven't tried Concierge yet? It's easy to get started - you'll just need to complete a couple of steps so your patients can sign GP17 forms digitally.
💡 Top tip: If a patient meets the NHS Scotland criteria and a GP17 form is required, you'll be prompted in the visit panel.
Once you're set up, patients can quickly complete Parts 1 and 2 of their form on a tablet device (read our detailed guide here on how this will look for the patient). Once they've completed one or both parts of the GP17 form, you will be able to view them in the patient's record, in the NHS tab (under 'Exemptions').
A smooth, streamlined workflow for both you and your patients!
If you're new to using Concierge, explore our dedicated help section to start using this tool to sign GP17s and more.
Your new Changelog is live - find out what's new this month, including improved arrivals/departures and condensed mixed dentition!
We have added the ability to view mixed dentition on a condensed view in the chart - making it easier and quicker to chart child patients. This tool works in combination with other charting preferences such as condensed charting, root view and predictive dentition.
Introducing the new visit panel – a better way to view today’s appointments, check patients in and complete actions. Transform your reception workflows, save time and prioritise your patients’ experience.
Remember you can read the full Changelog here, and you can always reach out to Ellie Bot and our team with any questions or queries via the support chat in Dentally 🦷
Plus, explore the Dentally Community to ask questions and share your experience with other Dentally users!
Introducing the new visit panel – a better way to view today’s appointments, check patients in and complete actions. Transform your reception workflows, save time and prioritise your patients’ experience.
Are you used to jumping from page to page when a patient arrives, so you can check them in, view their appointment details and ensure they complete their forms? Now it’s all in one place, giving you a single effortless workflow for every patient.
At a glance you can:
All from a single window, that’s accessible anywhere in Dentally!
Plus, the visit panel integrates seamlessly with Dentally Portal’s Concierge – make use of both tools to enhance your reception workflows and provide your patients with a smoother and more effortless arrival/departure experience.
Quicker for you, smoother for the patient - save time and never miss a task.
We want this new feature to make your life easier – got feedback for us on how we can make it even better? Use the ‘Share feedback’ button at the bottom of the panel to share your thoughts! Or join the conversation in the Community 👉
Let’s dive into the upcoming NHS changes effective from April 2025, and how they may affect you.
NHS England sites will see an NHS Fee Uplift effective from April 1st 2025. As always, Dentally will handle updates automatically, so there is no action required on your part. You will automatically see the new fees appear on courses of treatment started on or after April 1st.
View the latest NHS fees and what is included in each band for 25/26 here.
From 6th April 2025, the Tax Credit exemption for NHS dental treatment will no longer be valid for NHS practices across England, Wales and Scotland. Please note:
Dentally will reflect this change automatically after 5th April 2025. For more information head over to the NHS website.
The Welsh Government has introduced new patient referral methods through the Dental Access Portal (DAP). This update will affect three types of patients:
Going forward you will see an option on the Welsh NHS claim submission screen to select if the patient is either a 'DAP New Patient' or 'Referred for Urgent treatment'.
To submit a claim for a ‘Referred Urgent Patient FTA’ you will be required to open a new course of treatment and chart a specific treatment code (9187 - Referred Urgent Patient - Did not attend).
This allows you to submit a claim where no completed treatment has been charted. Read more about how these updates will work in Dentally over on our Help Centre or head over to the NHS website for further information.
Your new Changelog is live - find out what's new this month, including updates to Dentally Portal and clinical workflows!
Predictive dentition automatically charts a new patient’s expected dental state based on their age, giving you a head start for diagnostic base charting and treatment planning. This feature is being rolled out across all practices – so if you can’t see it yet, you will do soon!
We’ve made it easier to create new recall workflows, as well as allowing you to add more criteria to a single workflow, so you don’t need to create as many.
Remember you can read the full Changelog here, and you can always reach out to Ellie Bot and our team with any questions or queries via the support chat in Dentally 🦷
Plus, explore the Dentally Community to ask questions and share your experience with other Dentally users!
We’re making base charting faster and easier with age-based predictive dentition - coming soon!
This new tool automatically suggests a patient’s likely dental state based on their age, helping you streamline diagnostic charting and treatment planning for new patients.
Want to learn more? Our Help Centre guide has all the details you need. This feature is rolling out soon, so if you don’t see it yet—hang tight, it’s coming soon!
Stay tuned for more innovations this year as we continue to streamline workflows, enhance efficiency, and help you focus on what truly matters: your patients.
Your new Changelog is live - find out what's new this month, including updates to Dentally Portal and clinical workflows!
Easily update a patient’s lab status to indicate whether lab work is sent, received or overdue!
This new feature ensures that each action taken within Dentally Vision is logged for improved transparency, accountability, and ease of record-keeping.
Remember you can read the full Changelog here, and you can always reach out to Ellie Bot and our team with any questions or queries via the support chat in Dentally 🦷
Plus, explore the Dentally Community to ask questions and share your experience with other Dentally users!
Enhanced filtering capabilities in the ‘Cloud Gallery’ and ‘Clinical History’ will be available this week, making it easier than ever to find specific images. You can now:
To apply filters, go to the patients ‘Chart’, and navigate to the ‘Cloud Gallery’ tab, then simply click the ‘Filters’ icon. Remember to click ‘Apply’ after setting your filters to refresh the results.
The same filters are available in the 'Clinical History' sidebar under the tooth icon 🦷🎉
Explore the Help Centre for full details and screenshots.