Product News from Dentally
As we bid farewell to 2023, and prepare to welcome in the new year – we wanted to take a moment to reflect on the past 12 months.
In 2023 the team at Dentally, have continued to deliver brand new features as well as hundreds of enhancements across your software – so lets just take a quick look back at some of the notable highlights.
Starting at the beginning, back in early 2023 we released the... Clinical history side panel!
Your feedback helped us develop and implement this new feature. Allowing you to see the patient's complete treatment history no matter where you are on the patients record. Empowering users to make informed decisions and deliver the best possible care without the hassle of switching screens.
A big one for many of our practices was the introduction of... Task Notifications
Now, staying on top of your tasks is easier than ever, with the notification icon front and centre on every user's account. This enhancement is a testament to how valuable your feedback is to help make Dentally intuitive and efficient across every area of your practice.
Half-way through 2023 we saw the release of Dentally Vision!
This product has been a game-changer in the world of X-rays and imaging! Vision’s cutting-edge features, such as offline mode open new possibilities for streamlined workflows inside surgery, helping you save time whilst still delivering an exceptional patient experience.
With Dentally Vision you can say goodbye to limitations and hello to a future where your practice can reach its full potential.
We saw some big changes to Dentally Portal this year as well.
With efficiency at the forefront of our minds, our Dentally Portal saw a complete overhaul. We revamped the appearance and functionality, making it easier than ever to activate, navigate and use.
The Task Reminders feature in Dentally Portal takes care of the monotonous task of chasing forms. With its automatic messaging system, your patients can sign them electronically from home instead. Resulting in maximum impact with minimal effort from both you and your patients.
Performance charts let you keep track of how your patient are interacting with your online signing and online booking features, offering you insights that empower you to make informed decisions and drive your practice's success. All accessed directly from your Dentally Portal manage app.
More recently updates have been made to your Treatment Planning experience.
Phase 1 of these changes saw a redesign to our user interface, making button easier to find and giving your chart a more intuitive feel. Phase 2 sees some new feature introduced to help make your lives slightly easier when creating treatment plans.
The improvements made so far are just the beginning – there's more in store for 2024! Stay tuned as we shape the future of treatment planning to help support treatment acceptance.
And now as we look ahead to the new year, we also say Happy Birthday to us! 2024 marks Dentally's 10th anniversary, we have seen a whole decade of innovation, growth, and, most importantly, your unwavering support and feedback.
To celebrate this milestone, we have a series of exclusive offers lined up for you throughout the next 12 months! Keep an eye out for the present emoji 🎁 within your Dentally app – it's your key to unlocking exclusive deals and surprises throughout our anniversary year.
As we close the book on 2023, we want to express our gratitude for being part of creating the future in practice with Dentally. The last 10 years have been incredible, and we can't wait to make 2024 our biggest and most memorable year yet.
Thank you for your trust, feedback, and support, here's to another decade of Dentally excellence and the exciting adventures that lie ahead! 🥳✨
Building on the success of the first phase which saw improvements such as a more user-friendly interface, enhanced appointment details, and smarter navigation options, this next update continues the changes to improve your experience.
As you know. Phase one has been slowly activated on sites over the past month and it's important to note that some sites will see both Phases one and two take affect at the same time going forward. With that in mind, let’s take a quick look at our highlights of Phase one:
Looking for more insights into the Phase One changes? Click here to read about the initial wave of improvements to your treatment planning experience.
1. Pinned Favourites
Each user can now choose to pin their favourite treatment items to the top of their treatment list, facilitating quick navigation when time matters most! When you switch this on, you will see your favourites at the top, no matter which category you are viewing.
You can quickly mark new treatment items as favourites by clicking the star on the left in the selection list.
2. Your Preference Matters!
You can now quickly switch between ordering your treatments by their number code or by nomenclature (their name). Easily toggle between code order and nomenclature via the drop-down menu on the right of your list.
3. Swift Shortcuts
You can use the new blue circle shortcut links on the right side of the treatment list to jump between codes quickly. Simply click on the starting letter or number to swiftly move to that section, saving time and effort.
4. Adding Appointments with ease
Say goodbye to the hassle of reordering and adding additional appointments! You can now do this with ease using the new inline button directly on your treatment plan. Use the button between each appointment to place the new appointment exactly where you want it.
Ready to explore the new features? Keep an eye on your treatment planning screen, as these changes will be coming to every practice soon!
For further help or guidance on these latest changes, please contact our support team via Live Chat in Dentally. Alternatively, you can access a wealth of information on our help centre here!
Stay tuned for further updates coming soon in 2024!
Our goal has always been to provide a seamless and user-friendly experience, and with your valuable feedback, we've made some tweaks to how hover charting functions so you can fully benefit from this carting shortcut!
We've improved how Hover Charting displays information. While the core functionality remains the same, it's now more responsive and less intrusive on your screen.
No more waiting weeks! We've optimised Hover Charting to start showing your most commonly charted items right away.
It learns from your usage patterns and adds treatments as soon as you chart them. This way, you can quickly familiarise yourself with how things appear, making the entire process more intuitive.
To ensure a smoother onboarding experience, we've made Hover Charting the default setting for new users. This means that from the moment you join Dentally, you'll experience the benefits without having to activate it later in your user journey.
Continually over time, Hover Charting will intelligently sort your list based on the most used treatments. This personalised touch ensures that the information most relevant to you is readily available.
If you've used Hover Charting before and had reservations, we encourage you to give it another try!
The recent improvements might just change your experience for the better, It's now more user-friendly, responsive, and tailored to your needs.
We value your input, and these enhancements aim to address any concerns you may have had. Discover more about charting over on our help centre.
We're committed to continuously improving your experience, and these Hover Charting updates are just the beginning!
If you have any questions, please get in contact with Ellie bot and the Support team via Live Chat in Dentally.
With your new 'overrides' feature, you can easily adjust a practitioner's working hours on any given day. No more blocking out time with fake appointments or struggling with rigid schedules.
With a simple click on the practitioner's name in the ‘Single Day’ view or their initials in the ‘Multiday’ view, you can effortlessly make a practitioner available or unavailable for the day. You can also amend their start and finish times, giving you ultimate flexibility in managing your appointments.
Combine overrides with a schedule for even easier rota management. Set up a regular schedule for your practitioners via the Diary Settings and then use the new overrides function to make amendments as and when needed.
With the new View Closed Days feature, you can display the days the practice/practitioner is closed without changing your practice opening times. Making opening your closed diary easier than ever! Next time you need to book an emergency appointment on a closed day or amend the availability of a practitioner who has decided to work a day as a one-off, you can do this straight from your calendar!
To view your closed days, simply select the ‘Closed Days’ option within the ‘Change View’ settings. This enables you to see all the closed days in the Single Day View and incorporates them into the Multiday View as well. This flexibility allows for streamlined appointment management and better adaptation of your Dentally calendar to unique situations.
We cannot wait for you to experience this new feature, it is being enabled gradually across all sites, so if you don’t see it now you will soon!
If you have any questions, please contact Ellie and the support team via Live Chat in Dentally.
Did you know! We are currently running our 2023 Dentally Customer Survey. Have your say in our BIGGEST survey yet and help us shape the future of dentistry today!
This option will be available to all patients, requiring no additional actions or changes from practices, Making patient transactions even more convenient!
With the surge in popularity of digital wallets and contactless payment methods, integrating with Google Pay is another step towards our vision of a fully digitalised, convenient and exceptional patient experience.
We would love to hear your feedback, so get in touch with our support team via Live Chat in Dentally with any feedback, questions, or queries.
Discover more about Dentally Portal over on our help centre here.
We are thrilled to introduce the first phase of our exciting transformation of the clinical charting section in Dentally. These minor cosmetic changes mark the beginning of a comprehensive redesign aimed at simplifying and streamlining the way you plan treatments.
You'll notice a bit of a facelift to the user interface on your patients chart screen, aimed to make treatment planning in Dentally a smoother, more efficient process.
These changes have been designed with your help and should grant you quicker and more comprehensive access to all the essential tools required to build effective treatment plans.
Improved Visibility
Appointment details and status are now grouped together in the top right of your treatment plan to provide you with a better understanding of your patients treatment journey.
Reducing Errors
We've repositioned the ‘delete’ and ‘clipboard’ appointment options to minimise the risk of accidental deletions or alterations. Your appointments are safe and secure!
Clearer Treatment Options
Expanding treatments to view notes and change options has been made clearer more straightforward, so you have a precise understanding of charted procedures and their details. We want you to be able to navigate with ease and focus instead on providing optimal care.
This is just the beginning of our journey to improve treatment planning and selection. We have more exciting updates and features coming in the pipeline. Keep an eye out for further announcements in the coming weeks as we continue to evolve and optimise Dentally.
Your insights are invaluable to us as we grow and develop our software for you! If you have any thoughts or concerns regarding this first phase of the treatment planning screen redesign, or if you encounter any issues, please don't hesitate to use the Feedback button at the bottom of your chart screen to share your thoughts with us. Your input plays a vital role in shaping the future of Dentally, and we want to hear it!
Stay tuned for more updates coming soon, please reach out to Ellie and the support team via Live Chat in Dentally for any help you may need regarding these changes.
These changes focus on giving dentists more clinical freedom under a high-trust, low-bureaucracy governance system designed to help dentists and patients.
We will break down these changes and explain how they affect dentists, patients, and healthcare in Scotland. This new SDR hosts a lot of changes so we want to highlight as many of them for you ahead of time.
The available NHS treatment codes will be updated to include the new codes that have been added to the SDR.
All treatment codes available on the previous SDR will remain in place on plans started on or before 1/11/2023. As before, with previous SDR changes, any codes no longer appropriate for the SDR in effect will be indicated by the red error symbol and not included in the NHS claim.
The new SDR codes comprise a new numbering system with a letter prefix to the new codes. These are collated in groups based on the services provided:
When it comes to charting these codes in Dentally, all the new SDR codes will be added to a new Treatment Category labelled "NHS DENTAL REFORM". These codes can be added or moved to other categories as individual users see fit.
All pre-existing SDR codes will remain active in Dentally so you can easily clear open courses of treatment. Where practices no longer require these previous SDR codes, we recommend marking them Inactive in your Treatment Settings.
If you need help understanding these changes, the full SDR is available on the Scottish Dental website here.
You can always reach out to Ellie and the support team via Live Chat in Dentally with any questions you may have.
Calling all NHS Practice in England and Wales, handling your incomplete NHS Claims is now smoother and quicker than ever! We have been hard at work creating a brand-new workflow.
This specific functionality will be used when a patient fails to return for an NHS course of treatment, and will be coming to your practice soon!
This new process has removed the manual steps you previously had to take when sending an incomplete claim, and all the information is now processed directly from the claims screen in Dentally.
Now when sending an incomplete claim all you need to do is click the ‘Submit Claim’ button and fill out the ‘Band claimed for incomplete treatment’ section on the NHS claim form before completing and sending the claim to the NHS.
Take a read of our updated help article here to familiarise yourself with the new process.
If you need any further help or assistance, please reach out to our support team via Live Chat in Dentally.
We're always working to improve your experience with Dentally. With that in mind, we'd like to introduce an important update regarding how Dentally Portal payments are allocated to invoices. Taking effect on Wednesday 11th October 2023.
Previously, all payments were automatically allocated to a blank note. This meant that to assign a payment to an actual invoice, you previously had to:
Now, the payment service will no longer auto-allocate to a blank note. Instead, it will respect and follow the allocation settings you've already established within Dentally. This will streamline the payment allocation process, reducing the manual steps you used to take making it more efficient.
Review your Allocation Settings: Before this change takes effect, please take a moment to ensure that your allocation settings in Dentally are correctly set up. This will ensure that payments are directed to the appropriate invoices as per your preferences.
Update your team: Inform all team members who deal with payments and invoices about this change. This will ensure consistency and understanding across the board.
Familiarise yourself with the new process: We've updated our documentation to reflect these changes. Spend some time familiarising yourself with the new process to ensure a smooth transition. Documentation for how Dentally allocates payments can be found here.
After you've had a chance to experience the new process, we would appreciate any feedback. Your insights help us continuously refine our features. You can leave your feedback by getting in touch with the support team via Live Chat in Dentally.
Discover more in our help centre.
We are enhancing the way that medical history links are presented to patients in Dentally. These changes will take effect by the end of September 2023.
The redesign adds further security for patients when accessing sensitive information online whilst offering a more simplified, user-friendly experience. Here’s what you can expect from this change...
Identity Confirmation
We understand the importance of safeguarding patient data, and we want to make this as easy for you as possible. To enter or update their medical history data, patients must first confirm their identity by entering their date of birth. This step ensures that only authorised, authenticated individuals can access and modify their medical records.
One-Question-at-a-Time Format
We have also revamped the user interface for filling out medical history forms through both Medical Links in Dentally and directly through Dentally Portal. The new form now utilises a one-question-at-a-time format, aligning with best practice design guidelines to ensure a simple and more user-friendly interface for the patient (and a little less overwhelming!)
This approach has been designed following detailed testing of various layouts. In our research, we found that the one-question-at-a-time format significantly boosts completion rates, with an impressive 95% of patients successfully submitting their medical histories. This saves you time and reduces errors, so you can trust the accuracy of your patient's medical information.
We will continue to undertake optimisation tests and will make refinements as we see more patients use the new interface.
For any questions regarding these changes, please do not hesitate to contact Ellie and our dedicated support team via Live Chat in Dentally.