Product news from Dentally
We’ve introduced dedicated prescription templates in Dentally, making it easier for clinicians to create and manage prescriptions directly from the patient's correspondence.
Previously, you used letter templates as a flexible way to produce prescriptions. This update introduces a more purpose-built workflow designed specifically for prescription creation.
Australian users should still follow the same process as before.
Dedicated prescription templates
Users can now create templates in ‘Settings’ → ‘Templates’ → ‘Prescriptions’, making them easier to locate and use.
Simplified prescription workflow
Practitioners can generate prescriptions directly from the patient record via ‘Correspondence’ → ‘New Correspondence’ → New Prescription’.
Clearer record keeping
Prescriptions are automatically saved to the patient’s correspondence tab with a timestamp for easy reference.
Locked after printing
Prescriptions remain editable while being prepared, but once printed the document is locked so the issued version is preserved.
This update introduces a clearer workflow for creating prescriptions, supporting the typical process of printing, signing, and issuing prescriptions while maintaining an accurate clinical record within Dentally.
Protecting patient data is a vital part of running a modern dental practice and we want to make it as easy as possible for you to adopt best practice security across your business. That’s where two-factor authentication (2FA) comes in.
With 2FA enabled even if someone were to guess or steal your password, they still wouldn’t be able to access your account without your one-time code. It’s one of the easiest and most effective ways to keep your account secure.
You’re probably already familiar with this process as its used for online banking, NHS systems and so much more. It’s now a standard part of protecting sensitive information and it only takes a minute to set up in Dentally.
Passwords alone are no longer enough to reliably protect sensitive healthcare data. Two-factor authentication adds a familiar, effective layer of protection by combining:
Enabling 2FA helps to:
Setting this up now helps future-proof your account and ensures your practice is prepared for evolving security expectations.
We’ve recently refined the 2FA setup process to make it quicker and more flexible. You can now add email as a way of receiving your one-time passcodes. Giving you more flexibility in how you secure your account while keeping protection simple and easy to manage.
Setting up 2FA only takes a minute and can be done at a time that suits you:
A detailed step-by-step guide is available in our Help Centre.
Keeping your practice secure works best when everyone plays their part. As with managing user permissions, encouraging your team to enable 2FA helps ensure that only the right people have access to patient data.
When setting up 2FA, we recommend:
It only takes a moment to turn on 2FA and the peace of mind it provides is invaluable.
Enable Two-Factor Authentication today.
Your monthly product round-up is live – including brand new Kiosk (UK), family claiming (AU), specialisms and more! Click to open the full round-up, or check-out the highlights below,
Patients can now check in digitally upon arrival at your practice - significantly reducing the manual admin required to confirm their arrival! This is currently only available in the UK, and is coming to the rest of the world soon.
It provides more accurate recording of referrals, and will also be beneficial for upcoming referral enhancements!
The latest Dentally Vision update includes CAD/CAM integration with iTero via a software bridge, allowing CAD/CAM scans to be acquired and viewed directly within imaging.
It provides more accurate recording of referrals, and will also be beneficial for upcoming referral enhancements!
Remember you can read the full round-up here, and you can always reach out to our support team with any questions or queries via chat in Dentally 🦷
Plus, you can ask questions and share your experience with other users in the Dentally Community!
Dentally Portal’s Kiosk helps you save time with seamless patient check-in. Practices are saving 2 days' work per month when utilising Kiosk effectively!
Simply set up your mounted tablet, and patients can check in within seconds.
UK Dentally Portal users have access to Kiosk immediately – you'll just need a suitable, correctly configured Apple or Android device. Pair it in just a few minutes, mount it somewhere visible near your practice’s entrance, and patients can start checking in digitally straightaway!
Right now it's available in the UK, with rollout to the rest of the world coming later this year.
Kiosk works perfectly in combination with Concierge, for smooth and seamless arrivals. Faster, easier check-in and more time to focus on other important tasks.
Please note: Kiosk is currently only optimised for practices with single waiting rooms.
No more navigating between family members or sending claims off one by one while the family waits in front of you! Family claiming is faster and easier for both you AND your patients.
You can now send a single electronic submission for an entire family, even if treatments were completed by different practitioners. Plus, if one claim fails, it won't hold up the entire submission!
💡 Top tip: Make sure all family members are linked first, to benefit from family accounts and claiming.
This new feature goes hand-in-hand with family accounts, so you'll have a clear, all-in-one view of the whole family’s finances and claims, and you can take combined actions in just a few clicks.
Family claiming transforms clunky, outdated admin into a single smooth workflow – reducing delays and making claims faster for both you and your patients.
💡 If you can't see this feature yet, you will soon!
Your monthly product round-up is live – including short notice enhancements and Dentally Vision v127!
Here are some highlights! 💫
We’ve enhanced the short notice filler with smarter filters and improved logic to boost fill rates.
We've made enhancements to Dentally Vision, including improved ‘Retake’ imaging workflow and clearer AI submission error messaging.
Remember you can read the full round-up here, and you can always reach out to our support team with any questions or queries via chat in Dentally 🦷
Plus, you can ask questions and share your experience with other users in the Dentally Community!
Your monthly product round-up is live – including new clinical AI notes!
Here are some highlights! 💫
Dictate your clinical observations to generate structured notes in seconds, saving up to five minutes per patient.
Receptionists can quickly identify ready-to-book appointments, reducing back-and-forth with clinicians for smoother booking workflows.
Remember you can read the full round-up here, and you can always reach out to our support team with any questions or queries via chat in Dentally 🦷
Plus, you can ask questions and share your experience with other users in the Dentally Community!
We know your days are packed with back-to-back appointments, constant charting, imaging and notes to catch up on. That’s why we are excited to bring you clinical AI notes. Built to help save you time and stay focused on what matters most: your patients.
Now live across all regions (excluding Northern Ireland & Republic of Ireland), clinical AI notes lets you speak or type your observations and instantly generate a clear, structured note right inside Dentally. All you need is a microphone to get started and you never have to stay late to catch up on admin again!
With up to five minutes saved per patient, you’ll have more time for meaningful conversations, extra appointments and a better work-life balance.
AI notes are rolling out from today across Dentally sites in England, Wales and Scotland. You’ll be notified in-app once it’s available to use – and for sites in Canada and Australia you already have access to AI notes!
Simply navigate to your clinical sidebar to get started. Just talk, summarise, and save!
Identify last-minute empty slots in seconds, and send automated SMS messages to fill them! This is a game-changer for practices currently relying on tedious manual processes – no need for constantly maintaining a physical list, and no more endless calls to fill a single slot. You can identify, contact and fill in just a few clicks!
💡 Click the jigsaw icon in the calendar to view your short notice filler!
This is more than a list – the short notice filler does the thinking for you.
Turn this week’s empty slots into opportunity - stay in complete control, while maximising your calendar, reducing admin burden and helping patients to be seen sooner!
Your monthly product round-up is live – including your brand new short notice filler!
Here are some highlights! 💫
With our new short notice filler, you can identify and fill last-minute gaps by sending automated SMS messages to suitable patients - no manual lists, no calls, just full diaries!
We’ve improved the experience of taking payments via SMS link, and quickly allocating payments, to give you greater visibility and a smoother experience.
Remember you can read the full round-up here, and you can always reach out to our support team with any questions or queries via chat in Dentally 🦷
Plus, you can ask questions and share your experience with other users in the Dentally Community!