Product News from Dentally
Your new Changelog is here - find out what's new this month, including our improved appointment finder and updates to charting!
Introducing your improved booking tool – making it easier than ever to book appointments seamlessly! With updated filtering and a new view, you can identify slots quickly and book appointments all in one go - reducing your workload and making for a smoother patient experience.
With service appointment renaming and socket selection to update tooth status, you’re even more in control of your chart. These changes will save you time and make it easier to keep your charts organised.
Remember you can read the full Changelog here, and you can always reach out to Ellie Bot and the support team with any questions or queries via Live Chat in Dentally 🦷
And don’t forget you can keep up with all the latest updates on getting the most out of your Dentally experience on our blog!
We’re making some exciting changes to the appointment finder. With improved filtering and a new view, you’re able to identify slots quickly and book appointments all in one go - reducing your workload and making for a smoother patient experience.
Plus, you can now search by zone group! If your practice uses zones to block out time for particular appointment types such as emergencies, this filter makes it easier to find what you need.
This will give you more time to focus on your patients, answer their questions and provide a smooth and seamless exit experience after their appointment.
Dentally’s improved appointment finder is on its way (if you can't see it yet, you will soon!). With this, you can:
For a detailed overview to the appointment finder and its new features, read our guide here. Don't worry - if you can't see the new finder yet, you will do soon!
💡 Top tip: In order to benefit from zone searching, you’ll need to ensure you have grouped your zones first – this feature only works if your zones are grouped, so follow our handy guide here to get started!
Everything you need in one handy window – it’s that simple!
The improved appointment finder will save you time with every patient – meaning they'll spend less time waiting at reception.
With this handy tool in place, you can find and book appointments quickly, with little change needed to your normal workflow. Try it out today!
This new version of the appointment finder is being rolled out right now - if you can't see it yet, you will do soon!
The Dentally imaging bridge has had a bit of an upgrade and to make sure you are in the know on how to use the new workflow we wanted to provide you with some insights into why we have made these changes and some step-by-step instructions highlighting the new patient conflict workflow.
The imaging bridge Chrome extension is a very simple application, that is designed for you to quickly open and view images for a patient. It uses the patient ID stored within Dentally and then pushes that information through to your local DI software.The imaging bridge will then open the images in the linked third-party DI software based on this patient ID.
If you see patients at multiple locations, we always recommend you verify the patient’s name and details in the imaging software that the bridge opens to ensure you are viewing the correct record.
Recently, we have become aware that some practices may not be verifying the patient details of the images opened via the bridge. Since the imaging file opened in the DI software is controlled locally by the DI software and not by Dentally, it is essential to double-check that the images match the patient you are seeing.
To enhance this process, we have introduced a new workflow. If a potential conflict is detected - where the patient in Dentally and the patient identified by the third-party DI software do not match - you will be prompted to verify and confirm the patient name match.
For more information on why these new workflows have been introduced take a read of our Imaging bridge FAQ's over the help centre.
The new workflow has a few more steps than before but ensures that any conflicts are dealt with as early on in the workflow as possible.
The new workflow is as follows:
For a detailed step by step overview take a look at our handy help guide here.
Its important to note that to benefit from these updates to the imaging bridge you must be on the latest version. Please speak with the support team for further assistance.
To minimise patient safety issues here are a few best practice tips to keep in mind going forward when using the imaging bridge:
We are committed to ensuring a safe and efficient experience for both you and your patients, and this step towards a more secure imaging workflow will help us deliver on this commitment.
Thank you for your continued trust in our services and remember Ellie Bot and our dedicated support team are available via Live Chat to support any questions you have around this new workflow.
Your new Changelog is here - find out what we've added to Dentally this month, including updates to payment allocations and clinical notes!
We know the accuracy of your clinical notes is essential. With our improved clinical note recovery, we’ll show a preview of the recovered notes so you can keep or discard!
With a brand new booking search tool coming soon, get ready by grouping your zones to make it smoother and easier to find what you need! Zone grouping allows you to link zones of a similar type, accounting for discrepancies with spelling or practitioner/day/payment plan.
Remember you can read the full Changelog here, and you can always reach out to Ellie Bot and the support team with any questions or queries via Live Chat in Dentally 🦷
And don’t forget you can keep up with all the latest updates on getting the most out of your Dentally experience on our blog!
Hello NHS Scotland Practitioners! We wanted to let you know that Dentally has been updated in order to support the NHS’s changes coming into effect on 1st August 2024, referred to as Continuation of the November 2023 Dental reform implementation.
These changes are split into 4 categories:
Let’s walk you through how the changes impact Dentally 🚀
The first change is related to the information we transmit to the NHS alongside your claim. NHS Scotland now requires us to send additional annotations and material codes for certain treatments.
To support this change, we have added additional treatment codes to those affected, replacing the more generic versions of those treatments.
You will need to transition to using these new NHS codes, allowing you to specify the annotation and material at the point of charting.
For a full list of code changes see our help center guide here.
This second NHS change requires additional information when you submit a claim, this includes:
You will be able to select these values as part of the claim submission process and the values you select will be transmitted along with the claim.
The third change relates to the charting of ‘item 1-(c)’ in Dentally. You will now be required to provide a reason for this care. At the point of claim submission, where an unscheduled care assessment is charted, you'll see this additional field with a list of options provided by the NHS.
An option must be selected to successfully complete this claim. Should none of the options be applicable, please select "Other", and the NHS suggests that you keep a note of the reason for care separately, should they request it.
The final change for NHS Scotland is around the implementation of additional validation rules, applied to claims submitted to the NHS.
Should a claim be rejected due to one of these new rules, Dentally will record the claim status change and the reason in the NHS Claims report. This information should be used to correct the claim and resubmit as normal.
Post-payment discounts are now available for all sites! This new feature allows you to apply discounts after the first payment has been processed, offering greater flexibility in managing your claims.
Discover more about adding claim discounts in our handy help guide here.
The process for adding a discount remains identical to the original discounting method, but with the added advantage of reducing the need to cancel and resubmit claims if a discount or adjustment was missed initially. This enhancement aims to streamline your workflow, ensuring a smoother and more efficient claim process.
Stay tuned for more updates as we continue to improve Dentally based on your feedback! 🎉
We are excited to unveil root charting*, designed to enhance your practice’s charting efficiency and accuracy. Here’s how you can get started and make the most of this powerful tool.
*This will slowly be released across all sites with tooth status over the coming week.
Comprehensive patient records: Keep detailed records of all treatments, ensuring no information is missed ever again!
Enhanced visibility: Avoid the risk of root treatments being invisible, ensuring complete transparency even with the roots minimised from view.
Flexible and customisable: Tailor your chart view to your needs. Using the ‘Chart settings’ you can switch between views easily for a flexible charting experience.
Improved clinical efficiency: Quickly access detailed tooth histories and current statuses by hovering over a specific tooth/root.
How to turn on the new Root View
Read our detailed guide for further info on turning on the new root view.
For items to be chartable on the root they must be set up accordingly. Follow our easy-to-use step by step guide here to set up your items for roots.
You can use the ⚙️ ’Chart settings’ to adjust the visibility settings to switch between detailed and condensed views, depending on your preferences.
This accessible button makes it quick and easy to switch your view even during surgery for the optimal charting experience.
We cannot wait for you to give the new root charting in Dentally a go. For more details on utilising this feature, take a read of our dedicated articles over on the help centre.
This is rolling out to all sites already using tooth status over the coming week, if you don't already use tooth status and want to give roots a go, get in touch with Ellie Bot and the support team via Live Chat today to register your interest!
We’re excited to announce some updates to the Dentally chart and introduce the new socket selection feature for users with Tooth status and our Root Charting early adoption users.
These chart updates will be coming next week, so get ready to enhance your entire charting experience 🚀
We have made some strides in enhancing the logic behind your chart screen to enhance your user experience. Based on valuable feedback from you, our users, we've made significant changes to how missing teeth are displayed.
The odontogram view will now* only show teeth where a tooth is present, meaning icons for missing teeth no longer appear on both the base and treatment planning lines. It’s important to note that you can still chart whole tooth treatments, such as implants, bridges, or dentures, over gaps where no tooth is present.
This change aims to reduce confusion and prevent treatments from being accidentally added to the wrong teeth, ensuring a smoother and more accurate charting experience.
Read more about the updated odontogram view over on the Help Centre here.
🚨 Important: *This feature is currently (as of July 2024) in the early adoption phase and is only available to sites using the Tooth Status backfill.
Socket selection is here for root users! Simplify your base charting process with the new socket selection drop down list, This is particularly useful when initially base charting a patient’s permanent dentition or updating their status on subsequent visits.
How to Use Socket Selection:
This feature can be used alongside normal base charting or even while treatment planning, streamlining your workflow and improving accuracy.
Learn more about using socket selection in our handy Help Centre guide here.
🚨 Important: Socket selection is only available to users with Root View enabled.
Want to get involved and be one of our early adopters? Get in touch with Ellie Bot and the support team via Live Chat in Dentally to register your interest.
Stay tuned for more updates as we continue to roll out these updates!
Your new Changelog is here!
Find out what improvements we've added this month across Dentally – including brand new Dentally Portal features and updates to Dentally Vision!
We have launched our newest feature, Concierge 🎉
With Concierge set up, you can enable patients to complete all outstanding actions on a tablet device in the practice. Plus Concierge is supported by both Apple and Android devices! This will create a smoother, more effortless journey for patients, while reducing the administrative burden on your reception team.
We’ve brought in a range of updates across Dentally Vision, to improve features such as image recovery, acquisition agent and image viewing.
Remember you can read the full Changelog here, and you can always reach out to Ellie Bot and the support team with any questions or queries via Live Chat in Dentally 🦷
Concierge is part of our brand-new Portal tablet app for both Apple and Android. It allows patients to self-serve in the practice by completing outstanding actions on a device, giving them more control.
This new feature helps to provide an effortless in-practice experience for your patients, while reducing the administrative burden on your reception team. Find out more about how Concierge will improve your patient experience and reduce your workload in our blog.
Ready to create a smooth patient experience with Concierge? Here are some steps to get you started:
Once your device is set up, you’re ready to start using Concierge in your practice!
Got a question about using Concierge? Reach out to Ellie Bot and our support team via Live Chat 💬
If you’re not using Dentally Portal and want to explore how it can help you reach your business goals, get in touch! 📣
Can't see these features right now? We're in the process of rolling them out, so if it's not visible yet, it will be soon!